Services industry continues to play a dominant role in most economies. Globalization, WTO, information technology, intensified competition are some of the factors which have a lasting impact on the services sector. The services industry needs to build models of excellence. Excellence is not a factor of couple of aspects but excellence across various dimensions and management areas. More

The hospitality industry is one of the fastest growing industries today with more and more people traveling for business as well as for pleasure. India today offers hotel facilities at par with the world standards and has the capacity to cater to ever growing investment demand in infrastructural development. It is also one of the largest employers in the country with a potential to provide jobs to the ever increasing population of the country.  More

Services Industry is an area which will be one of the key drivers for economic growth. In this scenario, it is important that aspects such as productivity, management of processes, growth drivers, critical factors for success are identified and policy implications generated both at the industry and firm level. Healthcare, education, telecommunications, hospitality and tourism, consulting, post sales services, software are some of the areas which are witnessing lot of action.  More

The nature of entrepreneurship and investments in innovation have an impact on competitiveness of a nation. Globally there is a growing yearning for sustainable businesses. There is a need to re-look at entrepreneurial initiatives which match with the local context. Countries require entrepreneurial solutions addressing their cultural and socio-economic complexities. Innovation needs to be hence linked to the local context and tracked in various functional areas in the services sector.  More

The paper analyses the Indian experience of shopping malls – their development and emerging trends. Analysis in terms of marketing strategies, consumer behaviour and psychographics sheds light on customer attitudes towards shopping and entertainment. It further elucidates the benefits of incorporating Family Entertainment Centers (FECs) in the malls’ mix in terms of cross-shopping, increased consumer spending and future patronage of malls through an empirical study conducted in Gurgaon, India.  More